Shipping, Return, and Refund Policies
Welcome to Shanomit.com. We are committed to providing you with a seamless and satisfying shopping experience. Please take a moment to familiarize yourself with our policies regarding shipping, returns, and refunds.
Shipping Policy
Delivery Area
We are pleased to offer our products for delivery exclusively in every corner of Pakistan.
Delivery Time
Our team is committed to processing and dispatching your orders promptly. Delivery times may vary depending on your location, but we strive to deliver your order within 7-15 business days. Please note that unforeseen circumstances, such as adverse weather conditions or public holidays, may affect delivery times.
Shipping Charges
We offer competitive shipping rates to ensure affordability for our valued customers. Shipping charges are calculated based on the weight and dimensions of your order, as well as your delivery location. You will be informed of the shipping cost at the time of checkout.
Order Tracking
To keep you informed about the status of your order, we provide Order Tracking system. You can use your order number to monitor your package’s location and estimated delivery date.
Delivery Partners
We work closely with trusted courier services to ensure the safe and timely delivery of your orders. If you encounter any delays or issues with your delivery, please contact our customer support team, and we will assist you in resolving the matter as quickly as possible.
Return Policy
Eligibility
To be eligible for a return, your item must meet the following criteria:
Unused: The item must be unused and in the same condition as when you received it.
Original Packaging: It should be in its original packaging.
Non-Returnable Items: Certain items are exempt from being returned, including:
Perishable goods such as food, flowers, newspapers, or magazines.
Intimate or sanitary goods.
Hazardous materials or flammable liquids or gases.
Gift cards.
Some health and personal care items.
Return Process
To initiate a return, please contact our customer support team within 15 days of receiving your order. You can reach us at contact@shanomit.com or +92 343 5278441 (WhatsApp). We will guide you through the return process and provide you with a return authorization.
Refund Process
Once we receive your returned item and inspect it, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, your refund will be processed within a reasonable timeframe, and a credit will be applied to your original method of payment.
Partial Refunds
In certain situations, only partial refunds may be granted. These situations include:
Items with obvious signs of use.
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 15 days after delivery.
Sale Items
Only regular-priced items are eligible for refunds. Sale items, unfortunately, cannot be refunded.
Exchanges
We only replace items that are defective or damaged. If you need to exchange a defective or damaged item for the same product, please send us an email at contact@shanomit.com
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.
Shipping Returns
To return your product, please email us at contact@shanomit.com so that we can guide you.
You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe receipt of your returned item.
If you have any questions or require further assistance regarding our shipping, return, or refund policies, please do not hesitate to contact us at contact@shanomit.com
We appreciate your trust in Shanomit.com and are committed to providing you with top-quality products and services. Please note that these policies are subject to change, and any updates will be reflected on our website.
Thank you for choosing Shanomit.com!